Senior Manager, Strategy & Operations (Consumer Protection Team)

Flex(27 days ago)

HybridFull TimeManager$176,000 - $213,000Consumer Protection (Strategy & Operations)

About this role

Flex is hiring a Senior Manager, Strategy & Operations on the Consumer Protection Team to drive strategy and execution that improve the customer experience across product and service touchpoints. The role partners closely with the Director, cross-functional teams (Product, Analytics, Data Science, Customer Success), and the executive team to quantify customer insights, prioritize initiatives, and build long-term infrastructure. This is a high-impact, hands-on position at a growth-stage fintech headquartered in NYC.

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Required Skills

Strategy
Analysis
Collaboration
Communication
Prioritization
Project Management
Data Visualization
SQL
Stakeholder Management
Problem Solving

+1 more

About Flex

flex.com

New Relic is a cloud-based observability platform that helps engineering and operations teams monitor, troubleshoot, and optimize software and infrastructure in real time. It ingests telemetry — metrics, logs, traces, events, and synthetics — via agents and integrations and unifies that data into dashboards, alerts, and a query language (NRQL) for full‑stack visibility across applications, services, containers, and cloud resources. New Relic One bundles APM, infrastructure monitoring, distributed tracing, logging, synthetics, and incident response workflows with integrations for major cloud providers and developer tools. Teams choose New Relic for its rich instrumentation, analytics, and real‑time troubleshooting capabilities at scale.