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Senior Manager, Support Engineering at Sentry - ApplyBlast

Senior Manager, Support Engineering

Sentry

5 days ago

4.2 on Glassdoor

Remote

Full Time

Manager

0 applicants

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About this role

Sentry is seeking a Senior Manager to lead its Support Engineering team, combining hands-on technical leadership with strategic oversight of customer support operations. This role involves managing a team of Technical Support Engineers, driving AI-assisted support initiatives, and collaborating across engineering and product teams to resolve complex customer issues. The position requires a strong technical background in software development and a proven track record of improving support outcomes through data-driven strategies.

Responsibilities

Lead and grow the technical support engineering team
Own support outcomes and core metrics like CX and resolution time
Run AI-assisted support and manage the automation roadmap

Skills

About Sentry

sentry.io

Headquarters

San Francisco, California, United States

Company Size

201-500 employees

Founded

2011

View Profile

Sentry is a powerful application performance monitoring and error tracking platform designed for developers and software teams. It provides tools that help users identify, resolve errors more effectively, and learn continuously from their applications. Sentry enables teams to gain better visibility into their codebase, enhance the user experience, and accelerate their development processes. By leveraging Sentry, organizations can ensure higher software quality and improved operational performance.