Senior Manager, Technology Operations Returns & Service Performance

Walmart(19 days ago)

HybridFull TimeSenior$90,000 - $180,000Technology Operations

About this role

The Senior Manager, Technology Operations Returns & Service Performance leads initiatives to improve seller performance, customer trust, and marketplace outcomes at Walmart. The role involves shaping strategies, collaborating with cross-functional teams, and developing scalable solutions to enhance the seller experience and marketplace standards.

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Required Skills

Seller Performance Management
Marketplace Trust & Risk Awareness
Program & Project Management
Data-Driven Decision Making & Analytics
Cross-Functional Stakeholder Leadership
Influential Communication
Product Thinking & Customer-Centric Design
Marketplace Incentive Design
Change Leadership & Go-To-Market Strategy
Operational Rigor

Qualifications

BS in Business, Finance, Information Systems, Technology, or related field
8–10+ years in eCommerce, product strategy, marketplace operations, trust & safety
Experience leading multi-disciplinary initiatives from conception to launch
Partnership experience with Product, Engineering, and Analytics teams

About Walmart

walmart.com

Walmart is a multinational retail corporation that operates a large network of brick-and-mortar hypermarkets, discount department stores and grocery stores alongside a major ecommerce marketplace at Walmart.com. It offers a broad assortment across categories — groceries, electronics, home, apparel, pharmacy and more — with a core value proposition of "Every Day Low Prices." Walmart blends in-store shopping with online ordering, curbside pickup, delivery and a Walmart+ membership that provides unlimited free delivery and other benefits. The company leverages large-scale logistics, private labels and technology to serve millions of customers domestically and internationally.

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