Iron Mountain
The Senior Manager Workforce Intelligence leads the enterprise Workforce Intelligence capability within the Customer Excellence team, transforming workforce and operational data into actionable business insights. This role establishes performance frameworks, drives quality monitoring, and develops executive reporting to guide strategic decision-making. The position requires strong expertise in CX and WFM metrics, data-driven analysis, and cross-functional leadership to optimize service performance and operational efficiency.
Headquarters
Boston, Massachusetts, United States
Company Size
10001+ employees
Founded
1951
No matter what your information management needs are, we’ve got you covered. Staffed with trained and vetted professionals, our Iron Mountain team is on a mission to help you protect, unlock, and extend the value of your work.
Headquarters
San Francisco, CA
Company Size
201-500 employees
Founded
2018
Industry
Technology
Glassdoor Rating
4.2 / 5
Sarah Johnson
Chief Executive Officer
Michael Chen
Chief Technology Officer
Emily Williams
VP of Engineering
David Rodriguez
VP of Product
Jessica Thompson
Chief Financial Officer
Andrew Park
VP of Sales
View leadership team, funding history,
and employee contacts for Iron Mountain.
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