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Senior Member Support Specialist at WeightWatchers - ApplyBlast

Senior Member Support Specialist

WeightWatchers

13 hours ago

3.1 on Glassdoor

Remote

Full Time

Senior

5 applicants

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About this role

The Senior Member Support Specialist provides high-touch phone support to current and potential WeightWatchers members, serving as a point of escalation for Level 1 agents and managing executive and Better Business Bureau complaints. This role involves resolving complex member issues, offering real-time guidance to frontline staff via Slack, and ensuring exceptional customer service and de-escalation. The specialist acts as a subject matter expert on company policies and WeightWatchers programs to drive member satisfaction and loyalty.

Responsibilities

Handle escalated inbound and outbound phone calls with superior de-escalation techniques
Manage and resolve sensitive executive escalations and Better Business Bureau complaints
Monitor and respond to real-time inquiries from frontline agents via Slack support channel

Skills

About WeightWatchers

weightwatchers.com

Headquarters

New York, New York, United States

Company Size

1001-5000 employees

Founded

1963

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Build healthy habits with a weight-loss program and nutritionist-designed food plan. Get support from expert coaches to help you lose weight and keep it off.