Senior Mixed-Methods User Researcher
BetterHelp(1 month ago)
About this role
The Senior Mixed-Methods User Researcher will build and scale an in-house research discipline at BetterHelp to deepen understanding of clients and therapists and inform product and marketing strategy. Reporting to the Director of Product Design, the role combines hands-on qualitative and quantitative research with strategic leadership to embed evidence-based decision making across Product, Design, Marketing, and Data. The position emphasizes creating a centralized research repository, bridging qualitative insights with experimentation, and driving adoption of research practices across the organization.
Required Skills
- Research Operations
- Mixed Methods
- Qualitative Methods
- Quantitative Methods
- Statistical Analysis
- Repository Building
- Cross-Functional Collaboration
- Longitudinal Research
- Insight Translation
- Research Strategy
+6 more
About BetterHelp
betterhelp.comBetterHelp is an online therapy platform that connects people with licensed, board‑accredited therapists for secure, convenient counseling. The service offers messaging, live video and phone sessions, scheduling, digital worksheets and an automated matching process to pair users with appropriate providers. BetterHelp reports a network of over 32,000 therapists and more than 6 million members, with 453+ million counseling sessions to date, and is headquartered in San Jose, California.