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© All Rights Reserved. ApplyBlast.com
Intouchcx
As a Senior Operations Manager at IntouchCX, the role involves driving operational excellence and performance for partner call center businesses. Key functions include planning and directing operational activities, managing team development, analyzing KPIs, and executing continuous improvement strategies. The position requires leading staffing, meeting Service Level Agreements, and collaborating with partners to ensure optimal quality and service delivery.
IntouchCX is a global BPO and customer experience provider that delivers outsourced contact center services and dedicated agents for brands. It combines purpose-built AI and advanced technology with customized strategies to provide omnichannel customer support and improve operational efficiency. Positioning itself as a growth partner for innovative companies, IntouchCX scales customer engagement through analytics, workforce solutions, and tailored programs across channels and geographies.
Headquarters
San Francisco, CA
Company Size
201-500 employees
Founded
2018
Industry
Technology
Glassdoor Rating
4.2 / 5
Sarah Johnson
Chief Executive Officer
Michael Chen
Chief Technology Officer
Emily Williams
VP of Engineering
David Rodriguez
VP of Product
Jessica Thompson
Chief Financial Officer
Andrew Park
VP of Sales
View leadership team, funding history,
and employee contacts for Intouchcx.
13% below the average for this role