Senior Operations Specialist, Hosting
Airbnb(2 months ago)
About this role
Senior Operations Specialist based in Airbnb's Gurgaon Capability Center supporting the Accessibility program and broader Community Support functions. The role focuses on ensuring readiness of accessibility-related features and listings through oversight of final QA phases, coordination with partners and stakeholders, and contributing to process and training improvements. It sits within a fast-growing, customer-focused operations team that serves Airbnb's global community.
Required Skills
- Quality Assurance
- Stakeholder Engagement
- Peer Support
- Training
- Process Expertise
- Vetting
- Escalation Handling
- Spatial Awareness
- 3D Visualization
- Contextual Understanding
+8 more
Qualifications
- Bachelor's Degree
About Airbnb
airbnb.comAirbnb is a global travel marketplace that connects people seeking short-term lodging and local experiences with hosts who list unique homes, apartments, boutique stays, and activities. Beyond accommodations, it offers curated “Experiences” (tours, classes, guided activities) and tools for hosts such as pricing, calendar management, secure payments, and protection programs. Travelers choose Airbnb for its wide selection of distinctive listings, community reviews and trust-and-safety features, and a convenient booking platform available worldwide.
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