Senior Operations Support Analyst
Financial Times(2 months ago)
About this role
The Senior Operations Support Analyst ensures efficient delivery of back-office, contract fulfilment, and operational support services for FT Professional clients. The role partners closely with the Team Leader and internal stakeholders, acting as a subject matter expert and supporting day-to-day operational leadership. It also contributes to continuous improvement projects to enhance customer experience and operational effectiveness.
Required Skills
- Peer Coaching
- Quality Auditing
- Operational Support
- Customer Service
- Escalation Handling
- Workload Planning
- Stakeholder Management
- Project Contribution
- Process Improvement
- Subject Matter Expertise
+7 more
About Financial Times
ft.comThe Financial Times is an international business and financial news organisation delivering news, analysis and opinion on markets, economics and politics. It publishes in print and online, offering in-depth reporting, data, charts, special reports and commentary aimed at professionals, investors and policymakers. FT operates a subscription-based model and is known for its market coverage, investigative journalism and authoritative perspective; it is headquartered in London and owned by Nikkei.
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