About this role
A Customer Support Analyst at Sona provides technical troubleshooting support to customers using their AI-native frontline workforce management software. This role includes diagnosing technical issues, acting as a subject matter expert, maintaining customer account configurations, and enhancing the knowledge base with product updates. The analyst is also responsible for gathering customer feedback for product improvement while fostering strong relationships with customers and internal teams in a fast-paced startup environment.
Required Skills
- Technical Support
- Troubleshooting
- Software Diagnosis
- Customer Engagement
- Relationship Building
- Ownership
- Problem Solving
- Fast-Paced Adaptability
- Customer Support Experience
- Communication Skills
+7 more
Qualifications
- Technical product experience in a SaaS B2B environment
About Sona
www.getsona.comSona is an advanced workforce management platform designed for the modern frontline, offering solutions for scheduling, HR, employee engagement, and payroll. It combines intuitive AI-driven capabilities to streamline operations, reduce labor costs, and enhance team dynamics across various industries, including hospitality, social care, restaurants, and retail. Companies leverage Sona's features to optimize staffing, improve employee well-being, and drive operational efficiency, ultimately empowering teams to deliver exceptional service and accelerate growth.