Customer Support Analyst

Sona

2 months ago

3.5 on Glassdoor

Remote

Full Time

Junior

1 applicant

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About this role

A Customer Support Analyst at Sona provides technical troubleshooting support to customers using their AI-native frontline workforce management software. This role includes diagnosing technical issues, acting as a subject matter expert, maintaining customer account configurations, and enhancing the knowledge base with product updates. The analyst is also responsible for gathering customer feedback for product improvement while fostering strong relationships with customers and internal teams in a fast-paced startup environment.

Skills

Qualifications

Technical product experience in a SaaS B2B environment

About Sona

www.getsona.com

Sona is an advanced workforce management platform designed for the modern frontline, offering solutions for scheduling, HR, employee engagement, and payroll. It combines intuitive AI-driven capabilities to streamline operations, reduce labor costs, and enhance team dynamics across various industries, including hospitality, social care, restaurants, and retail. Companies leverage Sona's features to optimize staffing, improve employee well-being, and drive operational efficiency, ultimately empowering teams to deliver exceptional service and accelerate growth.