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Senior Platform Architect at Zendesk - ApplyBlast

Senior Platform Architect

Zendesk

3 months ago

3.7 on Glassdoor

Austin, Texas, United States of America

Hybrid

Full Time

Senior

4 applicants

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About this role

The Senior Platform Architect leads technical solutions for Zendesk AI customer engagement, driving growth and adoption among Enterprise and Mid-Market clients. This role requires deep expertise in selling complex software solutions, designing technical architectures, and influencing C-level stakeholders on business value. The position involves managing the full lifecycle of solution delivery, from scoping RFPs to executing high-impact customer trials.

Responsibilities

Lead technical strategies for Zendesk AI customer engagement solutions
Sell and implement Enterprise software solutions to Mid-Market executives
Design technical architectures and scope high-impact customer trials
Translate complex technical concepts for senior stakeholders
Manage solution lifecycles from testing to continuous optimization

Skills

Qualifications

5+ years of Technical Customer-Facing LeadershipExperience with Enterprise ArchitectureProficiency in AI and Conversational Intelligence

About Zendesk

zendesk.com

Headquarters

San Francisco, California, United States

Company Size

5001-10000 employees

Founded

2007

View Profile

Discover AI-powered, award-winning customer service software trusted by 200k customers. Make customers happy via text, mobile, phone, email, live chat, social media.