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Senior Platform Architect at Zendesk - ApplyBlast

Senior Platform Architect

Zendesk

2 months ago

3.7 on Glassdoor

Paris, Île-de-France, France

Onsite

Full Time

Senior

0 applicants

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About this role

The Senior Platform Architect will act as a technical strategist for Zendesk's AI‑powered Resolution Platform, designing next‑generation service solutions for large enterprise customers. The role involves advising the enterprise sales organization, leading proofs of concept, and driving technical wins to meet new‑booking, expansion, and retention targets. It also includes shaping product roadmaps by partnering with product engineering and marketing.

Responsibilities

Design and architect AI‑powered service solutions for enterprise customers
Lead technical discovery and proof‑of‑concept engagements to drive ARR
Partner with sales, product, and engineering teams to shape strategy and roadmap

Skills

About Zendesk

zendesk.com

Headquarters

San Francisco, California, United States

Company Size

5001-10000 employees

Founded

2007

View Profile

Discover AI-powered, award-winning customer service software trusted by 200k customers. Make customers happy via text, mobile, phone, email, live chat, social media.