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FSS RevOps Customer Support Specialist at Zendesk - ApplyBlast

FSS RevOps Customer Support Specialist

Zendesk

7 days ago

3.7 on Glassdoor

Manila, Metro Manila, Philippines

Hybrid

Full Time

Junior

0 applicants

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About this role

The FSS RevOps Customer Support Specialist manages standard billing, customer support, and master data tickets with efficiency and accuracy while supporting omnichannel inquiries. This role involves collaborating with internal teams, escalating complex cases, and maintaining strong customer-outcome focus to ensure high satisfaction scores. The position requires operational flexibility, including weekend support during peak periods, and active participation in team culture initiatives.

Responsibilities

Manage standard billing, customer support, and master data tickets with efficiency and accuracy
Process various Revenue Operations tickets related to billing while adhering to company policies
Escalate complex or unclear cases to senior analysts and collaborate with internal teams

Skills

About Zendesk

zendesk.com

Headquarters

San Francisco, California, United States

Company Size

5001-10000 employees

Founded

2007

View Profile

Discover AI-powered, award-winning customer service software trusted by 200k customers. Make customers happy via text, mobile, phone, email, live chat, social media.