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Senior Premium Support Engineer - ITOM at OpenText - ApplyBlast

Senior Premium Support Engineer - ITOM

OpenText

4 months ago

3.6 on Glassdoor

Onsite

Full Time

Senior

0 applicants

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About this role

We are seeking a Premium Support Engineer to join the ITOM team in EMEA, providing advanced technical support as a single point of contact for enterprise customers. This role involves deepening understanding of customer environments to accelerate incident resolution while fostering a trusted partnership that ensures maximum solution value. You will deliver high-level reactive and proactive support by coordinating with engineering teams to minimize operational issues.

Responsibilities

Act as a single point of contact for enterprise software support cases.
Develop deep understanding of customer software environments to resolve issues efficiently.
Provide proactive and reactive technical guidance to improve solution performance.
Coordinate with engineering teams to expedite timely support case resolution.
Build trust with customers while ensuring successful adoption of OpenText solutions.