Senior / Principal Customer Success Manager
MyPass Global
About this role
The Principal Customer Success Manager (CSM) is a senior individual contributor responsible for managing a portfolio of high-value enterprise accounts, leading a Cebu-based CSM team, and contributing to customer success strategy and operations. The role requires strong relationship management, strategic planning, and leadership skills to drive customer retention, growth, and platform adoption.
Skills
About MyPass Global
mypassglobal.comMyPass Global is an award‑winning workforce management SaaS that helps hundreds of organisations reduce costs and simplify compliance, resourcing, and recruitment. The platform centralises workforce and compliance data, automates credentialing and verification workflows, and improves visibility across sites to keep communities safe, agile and connected. Customers use MyPass to streamline onboarding, manage contractor and temporary workforce compliance, and optimise resourcing efficiency.
Recent company news
Forbes AustraliaMyPass Global swipes $7.5m series A for its Skills Passport
Feb 25, 2025
Business News AustraliaWorkforce compliance platform MyPass Global secures $7.5m in Series A as the Americas beckon
Feb 17, 2025
FinTech GlobalMyPass raises A$7.5m to expand digital credentials platform across North and South America
Feb 19, 2025
Intelligent CIOAustralia’s MyPass secures A$7.5m toward expansion into the Americas
Feb 18, 2025
Startup DailyWorker credentials platform MyPass clocks on with $7.5 million Series A
Feb 17, 2025
About MyPass Global
Headquarters
San Francisco, CA
Company Size
201-500 employees
Founded
2018
Industry
Technology
Glassdoor Rating
4.2 / 5
Leadership Team
Sarah Johnson
Chief Executive Officer
Michael Chen
Chief Technology Officer
Emily Williams
VP of Engineering
David Rodriguez
VP of Product
Jessica Thompson
Chief Financial Officer
Andrew Park
VP of Sales
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View leadership team, funding history,
and employee contacts for MyPass Global.
Salary
$100k – $130k
per year