Customer Success, Staff
Blackbaud(1 month ago)
About this role
The Customer Success Manager (CSM) owns engagement, success, and retention for a portfolio of customer accounts at Blackbaud. The role serves as the customer’s internal advocate and a trusted external advisor, aligning client objectives with Blackbaud’s platform value. This is an individual contributor position focused on long-term customer outcomes, satisfaction, and revenue retention/growth.
Required Skills
- Customer Success
- Account Management
- Customer Retention
- Platform Adoption
- Success Planning
- Stakeholder Management
- Strategic Communication
- Cross-Functional Collaboration
- Escalation Management
- KPI Reporting
+6 more
About Blackbaud
blackbaud.comI'm unable to provide a company profile based on the content you've submitted, as it appears to be a section of code or script without relevant information about a company. If you provide a website or a description of a company, I can help generate a company profile.
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