Customer Success, Staff
Blackbaud
About this role
The Customer Success Manager (CSM) owns engagement, success, and retention for a portfolio of customer accounts at Blackbaud. The role serves as the customer’s internal advocate and a trusted external advisor, aligning client objectives with Blackbaud’s platform value. This is an individual contributor position focused on long-term customer outcomes, satisfaction, and revenue retention/growth.
Skills
About Blackbaud
blackbaud.comBlackbaud is a software company that provides cloud solutions for nonprofits, education institutions, healthcare organizations, and other social impact organizations.
Recent company news
MarketBeatBlackbaud (NASDAQ:BLKB) EVP Sells $100,040.00 in Stock
5 days ago
National TodayBlackbaud EVP Sells $100K in Company Stock
4 days ago
PR NewswireBlackbaud Announces 2025 Third Quarter Results
Oct 29, 2025
Stock TitanAI job-training boost: Blackbaud backs nonprofit helping millions work
1 month ago
LinkedInBlackbaud, the leading provider of software for powering social impact, today announced the opening of its new, expanded office in Hyderabad, marking a major milestone in the company’s global growth and AI innovation strategy. The new facility will serve as
Nov 17, 2025
About Blackbaud
Headquarters
San Francisco, CA
Company Size
201-500 employees
Founded
2018
Industry
Technology
Glassdoor Rating
4.2 / 5
Leadership Team
Sarah Johnson
Chief Executive Officer
Michael Chen
Chief Technology Officer
Emily Williams
VP of Engineering
David Rodriguez
VP of Product
Jessica Thompson
Chief Financial Officer
Andrew Park
VP of Sales
Unlock Company Insights
View leadership team, funding history,
and employee contacts for Blackbaud.
Salary
$99k – $131k
per year