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Senior Process Associate at Infosys - ApplyBlast

Senior Process Associate

Infosys

2 months ago

Aguadilla, Puerto Rico, United States

Onsite

Full Time

Senior

0 applicants

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About this role

The Senior Process Associate provides exceptional customer service in a call center environment, handling inbound calls, emails, and chat inquiries related to travel insurance products. The role focuses on resolving customer issues, upselling products, and maintaining accurate records while meeting performance standards.

Responsibilities

Answer incoming customer calls and resolve travel insurance inquiries
Provide support via email and chat channels
Upsell products and document interactions in policy database

Skills

About Infosys

infosys.com

Headquarters

Electronics City, Karnataka, India

Company Size

10001+ employees

Founded

1981

View Profile

Infosys is a global leader in next-generation digital services and consulting. It helps enterprises navigate digital transformation through IT services, consulting, and digital technologies, delivering solutions across cloud, analytics, automation, AI, and software engineering. With a vast global delivery network and industry-focused capabilities, Infosys partners with clients to drive innovation, efficiency, and resilient operations. The brand mantra Navigate Your Next underscores its mission to guide customers from their current state to their aspirational future.