Senior Product Enablement Manager
Intercom
About this role
Intercom is an AI customer service company focused on delivering exceptional customer experiences through its AI agent Fin and Customer Service Suite. The Senior Product Enablement Manager sits on the GTM Enablement team and is the single-threaded owner of product education for Sales and Solutions. The role translates rapid product and AI innovation into clear, scalable enablement to accelerate product adoption and commercial outcomes.
Skills
About Intercom
intercom.comIntercom is an AI-driven customer service company focused on conversational support and customer engagement. Its flagship AI agent, Fin, delivers high-quality answers and handles complex queries, and can be deployed on any helpdesk or within the Intercom Suite. Intercom pairs AI automation with messaging and helpdesk tools to streamline support workflows and scale service. Organizations use it to reduce response times, automate repetitive tasks, and keep customer conversations context-rich.
Recent company news
Silicon RepublicIntercom bags $250m debt financing, plans to hire 650 globally
1 day ago
VentureburnIntercom Raises $250 Million to Advance AI Customer Service Agents
2 days ago
SaaStrWhy Most B2B Companies Are Failing at AI (And How to Avoid It) with Intercom’s CPO
1 month ago
Bessemer Venture PartnersIntercom’s playbook for becoming an AI-native business
Jul 21, 2025
The New York TimesSoftware? No Way. We’re an A.I. Company Now!
3 weeks ago
About Intercom
Headquarters
San Francisco, CA
Company Size
201-500 employees
Founded
2018
Industry
Technology
Glassdoor Rating
4.2 / 5
Leadership Team
Sarah Johnson
Chief Executive Officer
Michael Chen
Chief Technology Officer
Emily Williams
VP of Engineering
David Rodriguez
VP of Product
Jessica Thompson
Chief Financial Officer
Andrew Park
VP of Sales
Unlock Company Insights
View leadership team, funding history,
and employee contacts for Intercom.
Salary
$150k – $188k
per year
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