Senior Product Enablement Manager
Intercom(7 days ago)
About this role
Intercom is an AI customer service company focused on delivering exceptional customer experiences through its AI agent Fin and Customer Service Suite. The Senior Product Enablement Manager sits on the GTM Enablement team and is the single-threaded owner of product education for Sales and Solutions. The role translates rapid product and AI innovation into clear, scalable enablement to accelerate product adoption and commercial outcomes.
Required Skills
- Product Enablement
- Go-To-Market
- Technical Fluency
- Strategic Thinking
- Business Acumen
- Change Management
- Instructional Design
- Cross-Functional Influence
- Launch Readiness
- AI Familiarity
About Intercom
intercom.comIntercom is an AI-driven customer service company focused on conversational support and customer engagement. Its flagship AI agent, Fin, delivers high-quality answers and handles complex queries, and can be deployed on any helpdesk or within the Intercom Suite. Intercom pairs AI automation with messaging and helpdesk tools to streamline support workflows and scale service. Organizations use it to reduce response times, automate repetitive tasks, and keep customer conversations context-rich.