Senior Product Manager - Care Platform

Back Market(1 month ago)

HybridFull TimeSenior$135,984 - $181,924 (estimated)PRODUCT

About this role

The Senior Product Manager for Care Platform at Back Market is responsible for leading the transformation of customer support from a centralized to a decentralized model. This role entails defining the vision and roadmap for the Care Platform, partnering with multiple teams to create scalable platform capabilities, and integrating AI technologies to enhance aftersales experiences. The manager will also focus on delivering analytics-driven insights and tools to empower teams while ensuring consistency and quality in customer interactions.

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Required Skills

Product Management
Agile Environment
Data-Driven
Analytics
API Development
Technical Fluency
Stakeholder Management
User Research
Proactive Collaboration
Complex Environment Navigation

+6 more

About Back Market

www.backmarket.com

Back Market is a leading online marketplace dedicated to refurbished electronics, focusing on sustainability and environmental responsibility. The platform connects consumers with sellers offering high-quality, certified pre-owned tech products, such as smartphones, computers, and home appliances. Back Market emphasizes accessibility and affordability, aiming to reduce electronic waste and promote a circular economy. Their rigorous quality control ensures that customers receive products that meet industry standards while maintaining lower prices compared to buying new.

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