Senior Product Manager, Dialpad Support

Dialpad(1 day ago)

HybridFull TimeSenior$118,551 - $159,667 (estimated)Product Management

About this role

As a Senior Product Manager at Dialpad, you will own the strategy, roadmap, and delivery of Dialpad Support, the company’s AI-powered contact center product. You will work closely with cross-functional teams and stakeholders to shape product direction that improves agent efficiency, customer satisfaction, and business scalability.

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Required Skills

B2B SaaS
Contact Center
Product Leadership
APIs
Real-Time Systems
Data Pipelines
AI Systems
Data Analysis
Communication
Stakeholder Management

Qualifications

Bachelor's Degree

About Dialpad

dialpad.com

Dialpad is an AI-powered cloud communications platform that provides business phone systems, contact center, messaging, and video to help teams connect, support, and sell. Its built-in AI—real-time transcription, Voice Intelligence, coaching, and automated call summaries—reduces manual work, surfaces conversational insights, and boosts agent and sales productivity. Cloud-native architecture and integrations with CRMs and collaboration tools make deployment and workflows seamless for distributed teams. Companies use Dialpad to improve customer experience, speed resolution, and gain analytics-driven visibility into conversations.