Senior Product Manager - Helpdesk
Gorgias(1 month ago)
About this role
Gorgias is building an AI-powered platform for conversational commerce that enhances customer interactions through seamless support tools. The company aims to transform how brands engage with customers by integrating AI and human support into a unified conversational experience.
Required Skills
- AI
- Product Management
- Customer Support
- Platform Engineering
- Workflow Design
- Real-Time Systems
- Data Analysis
- SaaS
- Operational Tools
- AI Integration
About Gorgias
gorgias.comGorgias is a conversational AI platform designed specifically for eCommerce, enabling businesses to automate customer support and drive sales. With integrations for leading eCommerce platforms like Shopify, it centralizes customer communications across channels such as email, social media, and live chat, enhancing the customer experience. Gorgias leverages AI to resolve up to 60% of support inquiries efficiently, while providing actionable insights and real-time data to empower support teams. The platform has gained the trust of over 15,000 brands worldwide, establishing itself as a leader in customer engagement solutions.
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