Senior Product Manager in Loyalty

The Senior Product Manager in Loyalty owns the end-to-end loyalty messaging strategy across the member journey, defining a clear, value-led messaging hierarchy from pre-trip discovery through post-trip engagement. This role focuses on BEX while designing scalable solutions that can be applied across other brands, sitting at the intersection of product, commercial strategy, and member experience. The position involves collaborating with cross-functional teams to translate a complex loyalty program into simple, compelling member-facing narratives and optimizing messaging to drive member activation and repeat bookings.