Senior Product Manager, PSTN & SMS Channel

Zoom(4 days ago)

HybridFull TimeSenior$98,900 - $228,700Product Management

About this role

The Senior Product Manager for Strategic Integrations leads the development and execution of Zoom Contact Center's integrations with enterprise CRM systems. The role focuses on embedding Zoom's customer experience capabilities into CRM platforms and evolving procedures into AI-powered workflows, working closely with cross-functional teams to enhance customer interactions.

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Required Skills

API
CRM
AI
Workflows
Integration
Customer Experience
Salesforce
ServiceNow
Microsoft Dynamics
REST

About Zoom

zoom.us

Modernize workflows with Zoom's trusted collaboration tools: including video meetings, team chat, VoIP phone, webinars, whiteboard, contact center, and events.

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