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Senior Product Manager, Voice at ASAPP - ApplyBlast

Senior Product Manager, Voice

ASAPP

3 months ago

3.3 on Glassdoor

Argentina

Hybrid

Full Time

Senior

0 applicants

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About this role

A Senior Product Manager at ASAPP owns the strategy and roadmap for the company's voice pipeline, including integrations, SDKs, and agent interoperability. The role involves setting technical direction for voice technologies, managing vendor relationships, and collaborating with engineering leads to deliver enterprise B2B solutions. This position requires deep technical fluency in telephony and AI platforms to drive outcomes for customers and internal stakeholders.

Responsibilities

Define and execute the strategy for voice pipeline products and integrations
Manage commercial relationships with third-party voice technology providers
Collaborate with engineering leads to align voice investments with the agentic platform
Establish metrics and telemetry for voice pipeline building blocks and end-to-end experience
Work directly with customers to prioritize and sequence delivery of voice solutions

Skills

About ASAPP

asapp.com

Headquarters

New York, New York, United States

Company Size

201-500 employees

Founded

2014

View Profile

ASAPP is an AI-native enterprise platform delivering agentic customer experience solutions for large contact centers. Its flagship product, ASAPP CXP, combines autonomous AI agents (GenerativeAgent®) with human-in-the-loop workflows to automate complex interactions, boost agent productivity, and deliver omnichannel experiences across voice, chat, and SMS. Serving global enterprises such as American Airlines, JetBlue, and Tangerine Bank, ASAPP targets CX leaders seeking to reduce costs, scale automation, and improve customer satisfaction.