Senior Product Manager
Five9(1 month ago)
About this role
The Senior Product Manager, Agentic QM will lead the development and execution of AI-powered quality management solutions for contact centers, driving innovations that transform how interactions are evaluated and improved. This role combines strategic vision, technical understanding of AI/ML and agentic platforms, and hands-on execution to deliver high-impact products that align with business objectives and customer needs.
Required Skills
- Product Strategy
- Cross-Functional Collaboration
- Product Requirements
- Feature Prioritization
- Market Analysis
- Customer Engagement
- AI Agent Design
- Pricing Strategy
- Product Lifecycle
- Forward Deployment
Qualifications
- Bachelor's Degree in Computer Science, Engineering, or Related Field
- MBA (Preferred)
About Five9
five9.comFive9 is a cloud contact‑center software company that delivers AI‑powered SaaS to help organizations run omnichannel customer service and sales operations. Its platform includes conversational AI and virtual agents, predictive dialing, intelligent routing, workforce management, CRM integrations, and analytics to boost agent productivity and customer experience. Five9 targets enterprises and contact centers seeking a reliable, scalable hosted alternative to on‑prem systems and offers demos and global support.