Senior Product Manager
Five9
About this role
The Senior Product Manager, Agentic QM will lead the development and execution of AI-powered quality management solutions for contact centers, driving innovations that transform how interactions are evaluated and improved. This role combines strategic vision, technical understanding of AI/ML and agentic platforms, and hands-on execution to deliver high-impact products that align with business objectives and customer needs.
Skills
Qualifications
About Five9
five9.comFive9 is a cloud contact‑center software company that delivers AI‑powered SaaS to help organizations run omnichannel customer service and sales operations. Its platform includes conversational AI and virtual agents, predictive dialing, intelligent routing, workforce management, CRM integrations, and analytics to boost agent productivity and customer experience. Five9 targets enterprises and contact centers seeking a reliable, scalable hosted alternative to on‑prem systems and offers demos and global support.
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About Five9
Headquarters
San Francisco, CA
Company Size
201-500 employees
Founded
2018
Industry
Technology
Glassdoor Rating
4.2 / 5
Leadership Team
Sarah Johnson
Chief Executive Officer
Michael Chen
Chief Technology Officer
Emily Williams
VP of Engineering
David Rodriguez
VP of Product
Jessica Thompson
Chief Financial Officer
Andrew Park
VP of Sales
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and employee contacts for Five9.
Salary
$167k – $224k
per year