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Senior Product Manager at Zendesk - ApplyBlast

Senior Product Manager

Zendesk

4 months ago

3.7 on Glassdoor

Pune, India

Hybrid

Full Time

Senior

0 applicants

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About this role

Seasoned Product Manager at Zendesk will define strategy and roadmap for AI-augmented products that empower billions of end-users and millions of agents to deliver world-class service. The role involves collaborating cross-functionally with engineering, design, and data science teams to launch scalable solutions while driving adoption metrics across tens of thousands of customers in the B2B SaaS sector.

Responsibilities

Define product strategy and vision for AI-augmented customer service platforms
Collaborate with engineering and design teams to build scalable product features
Engage with customers to gather requirements and validate solutions
Own and drive key performance indicators related to product delivery
Cultivate a culture of product excellence and customer-centricity within the org

Skills

Qualifications

Bachelor's degree in Computer Science5+ years of product management experience

About Zendesk

zendesk.com

Headquarters

San Francisco, California, United States

Company Size

5001-10000 employees

Founded

2007

View Profile

Discover AI-powered, award-winning customer service software trusted by 200k customers. Make customers happy via text, mobile, phone, email, live chat, social media.