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Senior Product Manager at Swile - ApplyBlast

Senior Product Manager

Swile

2 days ago

4.3 on Glassdoor

Montpellier, Occitanie, France

Onsite

Full Time

Senior

0 applicants

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About this role

Swile is seeking a Senior Product Manager to lead the post-booking experience for business travelers, covering the full customer care journey from self-service app features to support agent tools and third-party integrations. The role involves managing a cross-functional team to scale travel operations, improve operational efficiency, and drive the adoption of AI agents across support channels. This position contributes to Swile's European expansion by shaping a scalable travel operations product within a culture of autonomy and high standards.

Responsibilities

Own the Travel Operations roadmap and scale travel volumes
Lead the adoption of AI agents across chat, phone and email
Build and improve back-office tools used by Customer Care teams

Skills

About Swile

swile.co

Headquarters

Paris, Île-De-France, France

Company Size

201-500 employees

Founded

2018

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Swile is an employee experience platform built around a smart payment card and mobile app designed to boost workplace engagement. It centralizes and digitizes employee benefits — meal vouchers, gifts and rewards, mobility and expense handling — while giving HR teams tools to distribute, track and manage perks. Companies choose Swile for its modern card+app user experience, payroll/HR integrations, and the ability to simplify benefits administration while improving retention and employee satisfaction.