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Senior Product Owner at Humana - ApplyBlast

Senior Product Owner

Humana

2 months ago

3.6 on Glassdoor

Remote

Full Time

Senior

0 applicants

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About this role

The Senior Product Owner will lead the evolution and optimization of Humana's Medicare contact center ecosystem, focusing on Genesys Cloud CX and Salesforce CRM. This role will define product vision, manage backlogs, and ensure seamless integration and compliance across telephony and CRM platforms to improve agent productivity and customer experience.

Responsibilities

Define product vision and roadmap for Medicare contact center ecosystem
Oversee configuration and optimization of Genesys Cloud CX and Salesforce integration
Partner with stakeholders to gather requirements and ensure compliance

Skills

About Humana

humana.com

Headquarters

Louisville, Kentucky, United States

Company Size

10001+ employees

Founded

1961

View Profile

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