Senior Product Support Manager, User and Creator Operations
Roblox(1 day ago)
About this role
A Senior Product Support Manager on the Support Operations team at Roblox owns end-to-end service delivery for product and feature teams, focusing on delivering exceptional agent and user experiences across key user segments. The role partners with product and engineering to turn customer insights into product and operational improvements and leads program management to operationalize recommendations.
Required Skills
- Product Support
- Operations Management
- Content Moderation
- Data Analysis
- Program Management
- Cross-Functional Collaboration
- Process Improvement
- Agent Enablement
- Knowledge Management
- Project Execution
Qualifications
- Bachelor's Degree in Business, Operations, or Related Field
About Roblox
roblox.comRoblox is a global online platform and virtual universe that lets people imagine, create, share, and play immersive user-generated 3D experiences. The company provides developer tools like Roblox Studio, avatar customization, and an in-platform economy (Robux) that enables creators to monetize games and virtual items. Roblox emphasizes social interaction and cross-platform play, connecting millions of players and creators worldwide. Developers, brands, and communities use Roblox to build interactive experiences, host events, and reach an engaged, predominantly younger audience.
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