Senior Product Support Specialist

Pigment(1 month ago)

HybridFull TimeSenior$125,975 - $169,033 (estimated)Customer Support

About this role

This role is a customer-facing technical support position focused on helping Pigment’s clients derive value from its AI-powered business planning platform. Based in Toronto and working as part of an international team, the position involves owning support cases end-to-end, acting as a subject matter expert on the product, and collaborating closely with Engineering and Product to resolve complex issues. The role also includes mentoring junior team members and contributing to continuous improvement of support processes and the platform experience. It is situated within a fast-paced SaaS environment with a strong emphasis on empathy, collaboration, and customer-centricity.

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Required Skills

Customer Support
Issue Troubleshooting
Bug Reproduction
Technical Investigation
Product Expertise
Infrastructure Knowledge
Ticket Management
Stakeholder Collaboration
Process Improvement
Customer Advocacy

+13 more

Qualifications

Any Financial Qualification

About Pigment

pigment.com

Pigment is an integrated business planning platform that helps companies analyze, model, and plan across finance, operations, and commercial functions. It unifies data into a flexible multi‑dimensional model for driver‑based forecasting, scenario modeling, and real‑time reporting to replace fragmented spreadsheets and point tools. The platform pairs visual, no‑code modeling and collaboration/workflow features with agentic AI to automate analyses, accelerate planning tasks, and surface recommendations. Organizations use Pigment for budgeting, forecasting, strategic and operational planning to run faster, more confident what‑if analyses and decisions.