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Senior Product Support Specialist at Cornerstone Research - ApplyBlast

Senior Product Support Specialist

Cornerstone Research

2 days ago

San José, Costa Rica

Hybrid

Full Time

Senior

0 applicants

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About this role

The Senior Product Support Specialist role at Cornerstone involves managing complex customer cases end-to-end, including integrations, APIs, and data issues, to achieve earned resolution. The position requires delivering expert support through scheduled sessions, escalated live chat, and voice interactions while mentoring junior support staff. This hybrid role is based in Costa Rica and focuses on leveraging AI tools to enhance customer support and product expertise.

Responsibilities

Own complex cases end-to-end including integrations and data issues
Deliver Pro Desk sessions and handle escalated Live Chat and voice support
Mentor L1s and reproduce defects with clean repro steps and logs

Skills

About Cornerstone Research

cornerstone.com

Headquarters

San Francisco, California, United States

Company Size

501-1000 employees

Founded

1989

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Cornerstone Research is an economic consulting firm that provides financial analysis and expert testimony in all phases of commercial litigation and regulatory proceedings. The firm offers services across a wide range of practice areas including antitrust, securities litigation, intellectual property, and valuation, serving clients across industries such as financial institutions, life sciences, and technology. Cornerstone Research works with leading academic experts to support clients in disputes, investigations, and regulatory matters.