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Product Support Specialist at Cornerstone Research - ApplyBlast

Product Support Specialist

Cornerstone Research

2 days ago

San José, Costa Rica

Hybrid

Full Time

Junior

0 applicants

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About this role

The Product Support Specialist role at Cornerstone involves resolving customer cases across multiple channels using AI-assisted tools, ensuring high throughput and positive customer sentiment. The position requires maintaining clear communication, adhering to support protocols, and contributing to knowledge base improvements. This hybrid role is based in Costa Rica and offers opportunities for professional growth within a global support team.

Responsibilities

Resolve technical support cases across web, Live Chat, and phone channels
Escalate issues with complete notes and reproduction steps for next-level support
Flag knowledge base gaps and draft article stubs for undocumented solutions

Skills

About Cornerstone Research

cornerstone.com

Headquarters

San Francisco, California, United States

Company Size

501-1000 employees

Founded

1989

View Profile

Cornerstone Research is an economic consulting firm that provides financial analysis and expert testimony in all phases of commercial litigation and regulatory proceedings. The firm offers services across a wide range of practice areas including antitrust, securities litigation, intellectual property, and valuation, serving clients across industries such as financial institutions, life sciences, and technology. Cornerstone Research works with leading academic experts to support clients in disputes, investigations, and regulatory matters.