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Senior Production Support Engineer at Pindrop - ApplyBlast

Senior Production Support Engineer

Pindrop

4 months ago

4.0 on Glassdoor

Remote

Full Time

Senior

0 applicants

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About this role

Pindrop is seeking a Senior Production Support Engineer to ensure the reliability, stability, and performance of its identity trust platform on a 3 PM–12 AM EET shift. The role involves owning complex production issue resolution, leading incident response for critical events, and collaborating with product, engineering, and customer success teams to improve systems and support processes.

Responsibilities

Own resolution of complex production issues and lead Sev1 incident response
Collaborate with product, engineering, and customer success to ensure smooth deployments and post‑launch support
Perform root cause analysis and implement long‑term fixes to improve system reliability

Skills

About Pindrop

pindrop.com

Headquarters

Atlanta, Georgia, United States

Company Size

201-500 employees

Founded

2011

View Profile

Pindrop is a security company that protects contact centers and virtual meeting platforms from voice fraud and deepfakes. It combines voice authentication, call‑risk scoring, device and audio forensics, and AI‑based deepfake detection to stop account takeover, scam calls, and other audio-based fraud. Pindrop’s enterprise solutions integrate with contact center and conferencing systems to deliver real‑time risk decisions, investigation tools, and compliance reporting. Organizations use Pindrop to preserve customer trust, reduce fraud losses, and protect business integrity.