Senior Professional Services Manager

This senior role at the centre of Professional Services' commercial and operational maturity involves building frameworks, systems, and reporting to transform the function into a scalable, margin-positive operation. The position focuses on cost-to-serve modelling, commercial reporting, and process automation while collaborating with Finance, Sales, Product, and Partners. The role requires driving the rollout of platform services standardisation, leading new product and service initiatives, and managing scope governance and change management. Additionally, the role involves leading a team of engineers, owning billable utilisation targets, and maintaining key delivery metrics to ensure operational excellence.