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Senior QA Engineer – ServiceNow at Genesys - ApplyBlast

Senior QA Engineer – ServiceNow

Genesys

4 months ago

Remote

Full Time

Senior

0 applicants

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About this role

A Senior QA Engineer at Genesys ensures the quality, reliability, and stability of ServiceNow solutions and AI-powered experiences for enterprise clients. This role involves defining testing strategies, leading automation development with ATF, and embedding quality within DevOps and CI/CD pipelines. The engineer collaborates with architects and business analysts to validate complex integrations and platform upgrades while reducing production defects.

Responsibilities

Define and execute comprehensive test strategies for ServiceNow implementations
Lead design and maintenance of automated test suites using ATF
Validate integrations between ServiceNow and external systems via REST APIs
Embed quality engineering practices within DevOps and CI/CD pipelines
Manage defects and ensure root cause resolution with engineering teams

Skills

Qualifications

BS in Computer Science or related fieldServiceNow Certified System AdministratorITIL Foundation v3 or ITIL 4

About Genesys

genesys.com

Headquarters

Menlo Park, California, United States

Company Size

5001-10000 employees

Founded

1990

View Profile

Genesys delivers AI-powered omnichannel customer experience and contact center software via its cloud-based Genesys Cloud platform. It enables personalized engagement across channels and end-to-end customer journey orchestration with AI and automation for organizations worldwide.