Senior Quality Insights Manager, Outsourcing Quality
Coming Soon
About this role
Etsy is seeking a Senior Quality Insights Manager to lead their Outsourcing Quality program, focusing on measuring and improving agent performance in support and policy enforcement. The role involves developing quality frameworks, analyzing data, and collaborating with global partners to enhance customer and marketplace experiences.
Skills
About Coming Soon
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About Coming Soon
Headquarters
San Francisco, CA
Company Size
201-500 employees
Founded
2018
Industry
Technology
Glassdoor Rating
4.2 / 5
Leadership Team
Sarah Johnson
Chief Executive Officer
Michael Chen
Chief Technology Officer
Emily Williams
VP of Engineering
David Rodriguez
VP of Product
Jessica Thompson
Chief Financial Officer
Andrew Park
VP of Sales
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and employee contacts for Coming Soon.
Salary
$134k – $174k
per year