Senior Representative, Contact Center
Mastercard(1 month ago)
About this role
A Senior Representative in Mastercard’s Cross-Border Services Contact Center focused on advancing the customer experience strategy. The role represents Mastercard in interactions across voice, chat, and email channels and supports continuous improvement efforts with a customer-centric perspective. The position operates within a global payments environment serving external customers and internal stakeholders.
Required Skills
- Customer Service
- Communication
- Problem Solving
- Multitasking
- Escalation Handling
- Process Improvement
- Collaboration
- Analytical Thinking
- Voice Support
- Email Support
+1 more
About Mastercard
mastercard.ieWe connect and power an inclusive, digital economy that benefits people, businesses & governments worldwide by making transactions safe, simple & accessible.
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