Senior Representative, Contact Center

Mastercard(2 months ago)

Harrogate, EnglandOnsiteFull TimeSenior$108,176 - $146,494 (estimated)Customer Contact Centre

About this role

Senior Representative, Contact Center at Vocalink (a Mastercard company) based near Harrogate. The role is part of a 24x7 Customer Contact Centre that supports the UK real-time payments, settlements, direct debit systems and ATM network for banks and payment operators. The position is shift-based onsite work within a large payments and financial services environment.

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Required Skills

Customer Service
Incident Management
SLA Management
Communication
Problem Solving
Empathy
Accuracy
Shift Work
Administration

Qualifications

ITIL Foundation Certificate

About Mastercard

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We connect and power an inclusive, digital economy that benefits people, businesses & governments worldwide by making transactions safe, simple & accessible.

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