Senior Software Engineer, Applied AI

Aircall

1 month ago

3.2 on Glassdoor

Seattle, WA

Onsite

Full Time

Senior

1 applicant

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About this role

Senior Software Engineer role focused on building agentic systems that automate internal workflows across functions like Marketing, Sales, Customer Support, Finance, HR, and Legal using AI agents and LLMs. The role combines deep software engineering with hands-on application of LLMs in production to design, prototype, and operationalize agentic workflows and retrieval-augmented solutions. Based in the Seattle office, the position emphasizes ownership, experimentation, and cross-functional collaboration.

Skills

Qualifications

Bachelor’s Degree in Computer Science, Engineering, or a related field

About Aircall

aircall.io

Aircall is a cloud-based business phone system and intelligent customer communications platform for SMBs and enterprises. It unifies voice and messaging channels (voice, SMS/MMS, WhatsApp and social), adds AI-powered features like real-time coaching, automated call summaries and AI voice agents, and provides routing, recording, analytics and collaboration tools. The platform integrates deeply with CRM and helpdesk systems—260+ integrations including HubSpot and Salesforce—and serves over 20,000 customers worldwide. Founded in 2014 in Paris with operations in New York, Aircall positions itself as a human-first, AI-powered communications solution for sales and support teams.