Senior Software Engineer, Backend (Voice Platform)
Cresta(4 months ago)
About this role
The Senior Software Engineer on the Voice Platform team will design, scale, and operate distributed backend services that power Cresta's real-time voice and contact center infrastructure. The role focuses on enabling SIP and WebRTC integrations, multilingual pipelines, and conversation intelligence while collaborating across ML, product, and solution teams. The position requires technical leadership to drive features from design through production and to mentor other engineers.
Required Skills
- Go
- Python
- Microservices
- API Design
- Distributed Systems
- Kubernetes
- Docker
- Cloud Infrastructure
- Networking
- SIP
+14 more
Qualifications
- Bachelor's Degree in Computer Science
About Cresta
cresta.comCresta is a unified platform for human and AI agents that helps contact centers save money, grow revenue, and deliver better customer experiences. It provides real‑time agent coaching and conversational AI (virtual agents and assisted workflows), plus analytics and quality insights that reduce handle time, increase conversions, and boost agent productivity. Cresta integrates with existing contact‑center systems and CRMs so enterprises can deploy AI assistance and supervised autonomous agents across support and sales channels. The platform is designed to drive measurable ROI through automated coaching, real‑time guidance, and outcome‑focused analytics.
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