Senior Software Engineer II

Talkdesk

6 months ago

3.2 on Glassdoor

Seattle, WA

Onsite

Full Time

Senior

0 applicants

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About this role

The Senior Software Engineer will join Talkdesk's AI engineering team to build a cloud-based data foundation and AI agent platform that advances the company’s AI-powered customer experience products. The role focuses on driving the platform forward through application of AI/ML, prompt engineering, and robust data processing across structured and unstructured sources. The engineer will collaborate with cross-functional teams to deliver reliable, scalable services aligned with the technical roadmap and quality standards.

Skills

Qualifications

Bachelor's Degree in Computer Science, Engineering, or Related FieldMaster's Degree in Computer Science, Engineering, or Related Field

About Talkdesk

talkdesk.com

Industry

Technology

Talkdesk is a cloud-based customer experience automation (CXA) company that provides AI-powered contact center software and tools for modern customer service. Its platform combines AI, intelligent automation, omnichannel routing, and analytics to help enterprises scale support, reduce costs, and deliver faster, more personalized interactions. Talkdesk offers integrations with CRM and business systems plus workforce management, self-service, and reporting capabilities. Positioned as a global, enterprise-grade solution, it emphasizes flexibility, security, and innovation.