Senior Software Engineer, Infrastructure

Decagon(2 months ago)

San Francisco, CAOnsiteFull TimeSenior$250,000 - $330,000Engineering, Product & Design

About this role

A Senior Infrastructure Engineer at Decagon is responsible for designing, building, and operating high-scale, low-latency production infrastructure, ensuring critical services meet strong service level objectives (SLOs). The role involves collaboration with research and product teams to architect solutions, optimize performance, and enhance developer experience through CI/CD improvements and infrastructure-as-code practices. Candidates should have over 6 years of experience in production infrastructure with a focus on observability and incident response, and familiarity with cloud environments and deployment architectures.

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Required Skills

Infrastructure Design
Production Infrastructure
High-Scale Systems
Low-Latency Solutions
Reliability Improvement
Performance Tuning
CI/CD
Developer Tools
Infrastructure-as-Code
GitOps Practices

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About Decagon

decagon.ai

Decagon is a leading provider of conversational AI solutions designed specifically for enhancing customer experience in enterprise environments. The platform enables businesses to create, optimize, and scale AI agents that deliver seamless interactions across various channels, such as chat, voice, and email. With its focus on rapid deployment, easy integration, and advanced analytics, Decagon provides organizations with the tools to transform their customer service operations and drive measurable improvements in engagement and satisfaction.