Senior Software Support Engineer

A Senior Software Support Engineer at a growing SaaS technology company takes ownership of complex production issues, troubleshooting application code, databases, and cloud infrastructure to resolve escalated problems and implement long-term solutions. The role involves collaborating with engineering teams to improve product reliability, performance, and customer experience while contributing to software development, automation, and AI-driven improvements. This hands-on engineering position offers the opportunity to drive innovation, mentor junior engineers, and participate in application modernization initiatives.