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Senior Solutions Architect at Klaviyo - ApplyBlast

Senior Solutions Architect

Klaviyo

4 months ago

3.3 on Glassdoor

Los Angeles, CA

Hybrid

Contract

Senior

0 applicants

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About this role

As a Senior Enterprise Customer Success Manager or similar role within Klaviyo's Professional Services team, the individual leads complex post-sales engagements for enterprise accounts. This position requires combining enterprise-grade project ownership with deep marketing technology expertise to deliver high-impact implementations and strategic technical solutions. The role involves shaping delivery, driving adoption alongside Customer Success teams, and acting as a trusted advisor to executive stakeholders.

Responsibilities

Own strategic customer engagements end-to-end from sales partnership to implementation.
Lead consultative conversations to clarify business objectives and technical implementation plans.
Design and prototype tailored scalable solutions leveraging Klaviyo platform capabilities.
Mentor peers and provide informal coaching to support skill development across the team.
Translate customer business goals into technical and operational solutions for enterprise needs.

Skills

Qualifications

4+ years in SaaS Professional Services or Solution Consulting

About Klaviyo

klaviyo.com

Headquarters

Boston, Massachusetts, United States

Company Size

1001-5000 employees

Founded

2012

View Profile

Klaviyo is a B2C CRM and marketing automation platform that unifies AI-powered email and SMS to help ecommerce brands drive growth and retention. It uses customer data, advanced segmentation, and automation flows to deliver personalized, omnichannel experiences across email, SMS, WhatsApp, and more — including AI-driven capabilities via K:AI Agents. Klaviyo emphasizes measurable results with analytics, testing, and integrations with major ecommerce platforms to boost revenue and lifetime value. Companies use it to build targeted lifecycle campaigns, personalized messaging, and data-driven retention strategies at scale.