Senior Specialist - Customer Care

The Senior Specialist - Customer Care is part of Wesco's Centralized Customer Care organization, focusing on resolving supplier invoice discrepancies and advising the Accounts Payable team on appropriate solutions. This role involves processing offsetting transactions, serving as a subject matter expert, and liaising between Sales, Operations, and Inventory Management to ensure complete resolution of payables issues. The position requires managing a high volume of discrepancies, communicating effectively with field employees, and escalating matters to management as needed.