Senior Specialist, Help Desk Support
Raymond James & Associates, Inc., Research Division(2 months ago)
About this role
A front-line Technical Support Representative providing second-line hardware, software, and end-user support within a customer contact center to help ensure superior service and first-contact resolution. The role is based in Denver, Colorado on a hybrid schedule with an initial onsite training period. The position contributes to the firm's client-first culture and supports internal clients across multiple communication channels.
Required Skills
- Technical Support
- Troubleshooting
- Customer Service
- Operating Systems
- Mobile Devices
- Networking
- Security Products
- Data Entry
- Escalation
- On-Call
+5 more
Qualifications
- Associate's: Computer and Information Science
- Associate's: Computer Systems Analysis
- High School Diploma
- HDI Certification (obtain within 1 year)
About Raymond James & Associates, Inc., Research Division
rjcapitalmarkets.comN/A
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