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Senior Specialist, Incident Response at Wealthsimple - ApplyBlast

Senior Specialist, Incident Response

Wealthsimple

17 days ago

4.2 on Glassdoor

Remote

Full Time

Senior

0 applicants

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About this role

The Senior Specialist, Incident Response leads the company's response to major, complex, or reputation-sensitive incidents, translating technical chaos into clear client and executive communications. This role involves bridging the gap between engineering and business stakeholders, managing high-severity situations with confidence, and driving post-incident reviews to improve long-term customer experience. The position requires rapid decision-making under pressure and fostering a culture of psychological safety and focus during crises.

Responsibilities

Lead major incident response and crisis communications during high-stakes events
Translate technical root causes into clear client and executive communications
Partner with cross-functional teams to quantify incident impact and drive remediation

Skills

About Wealthsimple

wealthsimple.com

Headquarters

Toronto, Ontario, Canada

Company Size

501-1000 employees

Founded

2014

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Wealthsimple is a Toronto-based fintech and Canada's fastest-growing financial company, offering a consumer finance platform that combines chequing, savings, a cash-back credit card, commission-free trading (stocks, ETFs, options, crypto, and more), and managed investment portfolios. It also provides mortgages, a portfolio line of credit, tax tools, and access to human financial advisors, serving over 4 million Canadians. The company emphasizes simple digital experiences, low fees, and integrated financial services as an alternative to traditional banks.