Senior Specialist, Workforce Planning & Optimization (Hub Operations)

This role serves as the strategic labor and capacity planning backbone for Coupang's HUB sortation facilities, ensuring seamless downstream last-mile operations. The position balances operational excellence with cost efficiency by modeling temp worker incentives, managing labor ratios, and optimizing Cost Per Hour through precision rostering. The specialist acts as a key liaison between HUB Operations, FC Manpower teams, hiring, and external staffing agencies to drive quality and execution.