Senior Student Support Specialist

The Senior Student Support Specialist oversees the coordination of in-person and virtual service points and the daily workflow of the Student Support Specialists within the Undergraduate Academic Advising Team. This role provides direction, training, and support to ensure high-quality service delivery and timely resolution of student inquiries. The position also acts as the first point of escalation for complex student queries and provides specialized information and guidance to prospective and current students. Additionally, the role involves administrative support, system management, and collaboration with various university units to support student academic success and retention.