Senior Supervisor, Customer Service
Stryker(25 days ago)
About this role
The Customer Service Senior Supervisor leads a team of customer service representatives and senior specialists, ensuring effective day-to-day operations and service delivery. The role focuses on team development, performance management, and driving key initiatives within order-to-cash and supply chain processes. The supervisor works closely with specialists and a direct line manager to support process improvements and maintain customer-focused outcomes.
Required Skills
- Order Processing
- Returns Handling
- Collections
- Invoicing
- Email Management
- Call Handling
- Customer Communication
- Invoice Disputes
- Issue Resolution
- Team Management
+7 more
Qualifications
- College Degree
- Lean Green Belt
- Project Management Certification
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